Molecule Hassle-Free Shipping
Do you ship to my country?
Except... (due to numerous 'missing' packages) India, Nigeria, Russia (unless you agree to pay extra for EMS shipping @ $15/item)
Is the shipping price the same for my country?
Will my shipment have a tracking number?
Can I send back items for exchange or full refund (including shipping cost)?
Will you pay the shipping to me for size exchanges?
Ie. Returns are Hassle-free as well?
Will you guarantee to pay my import duty / tax?
(USA / EU / Australia : we pay your import duty for you as part of our service.)
(Other countries - if you are charged anything to receive your item, just send us the receipt and we will send you that amount (*max 20% of order cost).)
**Iceland/Argentina - sorry, we can't cover these for you!**
Can I check my order status?
We will email you with status updates, but if you'd like to check what stage of shipping your order is at, you can check it with that link.
We try and process all orders within 1 business day, but may take up to a week to build up a consolidated shipment heading to your country. This will show as 'Boxed'. Once your order is shipped, it will then either show the first tracking number for the consolidated shipment, or it will show status 'Air freighted'. Once it is processed it will then be updated with your local tracking number if there is one assigned to it. Once it is on this last stage of the journey it will show the status as 'Shipped' or 'Complete'.
How do I track my shipment?
All orders are shipped with tracked post; we will send you your package tracking number once shipped.
Please note that if your shipping address is to the USA, EU, or Australia, that first tracking number will track the consolidated UPS shipment to your country's onward shippers, not to your address.
Shipping to other countries will go by Track-n-Trace Air with Thailand Post : Orders can be tracked online on the Thailand Post website, or your local Post Office website. If your Thailand-Post-shipped order hasn't arrived within 25 business days of shipping, please contact us and we will track it for you. (This is very rare - Thailand Post has proven extremely reliable). Post Offices will only accept an item as missing after 25 working days, hence that disclaimer.
Shipping carriers & delivery times
We ship with Tracked Airmail; the company we use depends on your shipping destination - please see below for details. Delivery usually takes 6 - 16 working days. At busy times, or due to customs holdups, it can very rarely take up to 20 working days.
Shipping addresses in South Africa/Russia/Ukraine - your package will need to be shipped UPS, due to previous issues with your postal services, please contact us after ordering for details.
Shipping addresses in France - your package will take at least 4 weeks to reach you. This is a limitation of La Poste, which seems to take a longer time than other countries to deliver.
|Usual shipping time||UPS/FedEx/Thailand Post (Standard)||EMS ($15 extra per item)||UPS Express Direct ($50 extra per item)|
|USA / Canada||10 - 19 days||4 - 6 days||3 - 4 days|
|Europe||8 - 14 days||4 - 6 days||3 - 4 days|
|Australia / NZ||8 - 16 days||4 - 6 days||3 - 4 days|
|APO / BFPO||15 - 21 days||n/a||n/a|
|* 'Days' = working days, ie. not including public holidays or weekends|
If your shipping address is in the USA/EU/AUS, we express-ship with UPS to a shipping processor inside your country, who pays the import duty and tax for you, and then ships on to you with your local mail service (FedEx in the USA, Royal Mail from the UK in the EU, AusPost in Australia).
We will send you the tracking number for the first express shipment, and then for the second if it is tracked. This shipping method takes about 1 - 7 days while we build up the shipment, 5 days to ship express air, and then around 3-7 days for your local carrier to deliver to your door. Ie. you will usually have your order within 12-19 working days.
Other countries, we ship with tracked airmail direct to your door. This usually takes about 20-25 working days to be delivered.
If you require faster service: we can ship 4-6 day EMS or 3-4 day UPS Express Direct; please make a normal order, then contact us and we will send you an invoice for the extra amount. We cannot send express to APO addresses or PO Boxes. EMS costs $15-per-item more than regular shipping, UPS $50-per-item more.
Standard shipments will usually be delivered by a local carrier (FedEx in the USA, Royal Mail in the UK, AusPost in Australia).
Do you ship inside Thailand?
No. (Sorry) We'll be more than happy to recommend stores to buy Molecules if you're planning to visit Thailand in the future, drop us a line.
Will you accept returns if I have altered the item / hand-dyed it another color / let my cat abuse it / purchased it more than 365 days ago / washed it / worn it (trying it on is fine!) ?