Hassle-free Returns at Molecule.asia
Here at Molecule Clothes, we believe in our products, and are sure you will too. So, we're really happy to let you know about our hassle free return policy :
In short : love your Molecules or get a full refund!
Every item you purchase at Molecule Clothes must meet your standards - or you can return it for a replacement, or a full refund (even including your order shipping amount!).
Wrong look? Wrong size? Not what you wanted? No problem - we'll even pay the shipping back to you if you're making an exchange. You're only kidding yourself about that extra-small waist, aren't you? :)
We have return addresses in the USA, UK, Australia, (and Thailand), so returning an item for a size change or refund is easy.
The following terms apply to all returns:
- Please let us know if there is any specific issue - we will try to help.
- Items must be in as-new and unused condition, including original tags and packaging - we cannot accept items that have been used, worn, washed, altered, or damaged.
- Return requests must be made within 90 days from your order date.
- No returns or exchanges will be accepted without a Return Authorization number.
- Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.
- Clearance items and items purchased as part of a special offer cannot be returned or exchanged.
- Clothing exchanges for a different size will include free shipping back to you (first exchange only).
- If you decide that you don't like an exchanged item and want a refund (ie. we've shipped to you twice), we'll refund you the product price but not the original shipping paid.
- Any credit will be issued to the same payment method used at the time of order. This might take a full billing cycle (depending on your payment processor), even if we issue the refund straight away.
We're sure you're going to love your Molecule Style!